The Fashionmasters aims to deliver quality products. We offer the best price for every item. Our website is easy to use, and it provides a memorable experience during your shop for your favourite ethnic wears.
We stuck to making you delighter and satisfied with our product range. We look ahead to maintain a strong bonding with you. Our affordable price and quality products have made a long client list. We carry a good relationship with our customers. If you find any product out of size and substandard, please see our return policy and follow it.
Whenever you receive any product, you have to verify the products instantly. If you find any problem, mail us at fashionmaster.she@gmail.com or call us at 918957357846 within 24 hours. The main must have an attached photo of the dress.
You need to mention the order number in the mail. You have to mention in the mail that the product is not following your order. We take the matter seriously and will replace the product if it is damaged or different from your order.
Note: Products bought on special offer, discount sale, and clearance sale are not exchangeable. We can do the necessary exchange and alterations only on the availability of stock.
We do the replacement of products only if
- The items are in damaged condition
- The product has a manufacturing defect.
The Fashionmasters Quality Assured product
While making an online purchase, a buyer cannot feel the material of the product. The colour may vary depending on the lights.
Pre-Shipment Cancellations
Oder cancellation
If the buyers feel that the order is to be cancelled, they cancel it before 24 hours of placing the order. Buyers need to send a mail for cancellation.
Once a customer places orders, our team get into the work. They start picking, processing, packaging. Hence, customers are given 24 hours to cancel the order.
Cancelling an order after 24 hours
In general, we don’t entertain the cancellation of order after 24 hours. If such a thing happens, the customer care department takes the decision and may ask customers to pay some processing fee.
Late Delivery
Our team always tries to deliver the item within the scheduled time. In case the product is not in stock or under the manufacturing process, the delivery may get delayed.
Post-Shipment return
The buyer has to follow the rules for a post-shipment return. We will not accept any return if
Ø A portion of the attire is missing.
Ø The dress is washed or worn out
- The dress not in its original condition
- Buyers need to mention the exact reason for return.
- The damaged product is not refundable.
If customers face any problem with the shipped item, they can call us at +918957357846 or mail us fashionmaster.she@gmail.com. Our team is always ready to resolve the issue within 24 hours.
Non-Acceptance of Returns
We don’t accept a return of dresses unless the wrong product is delivered. Customer are requested not to ship products unless they receive a mail on confirmation of return.
Steps to follow for the return
If you receive the wrong product or damaged one, first lets us know over the phone at +918957357846 or mail us at fashionmaster.she@gmail.com within 24 hours.
Our team will send an acknowledgement within three working days. Once you receive the email acknowledgement from our end, dispatch the dresses with the order number and name of the parcel.